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How do I
reserve my room?
Our reservation process is very simple. Select or
enter the desired city, enter the dates of arrival
and departure, and enter the number of guests. Click
the Search Available Hotels (for only
hotels which have vacancies), Search for
Vacation Rentals or the Browse All Hotels
(all hotels in a city regardless of vacancy) button.
You could also search by a specific hotel name
within a city.
A list of hotels or vacation rentals will appear on
the screen. For more information, click the name of
the property or the Info link.
- After room types
and rates are returned to your screen, you will be
able to choose the rate you desire by reading the
room information in the center of the screen, then
clicking on the Book It button on the
right side of the screen.
- After you have
selected your desired room type, you will be taken
to a "Secure Reservation Request" form. Then you
will need to review the "Reservation Information"
and fill in the blanks on the "Guest Information"
section. Be sure your name and email address are
spelled correctly.
- After you fill
out all of the needed information, press the
"Submit Reservation" button.
- If further
correspondence is necessary prior to confirming
the reservation, a Customer Care agent will reply
back to you with an email within 24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure
your security, Interactive Affiliate Network
utilizes a secure commerce server, which encrypts
the credit card number and encodes it into a
non-usable form. |
What credit card types are accepted for
guarantee/deposit?
The card types accepted for guarantee/deposit will
be listed in the Info section of the hotel
description. |
My credit card number is correct, but the
hotel is not accepting it. Why?
There are a few possibilities:
- Your card type
is not accepted at the hotel.
- The card
expiration date precedes the reservation date.
- You have reached
your credit limit.
- There is a
computer error.
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Can I specify where I would like my room
located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a
section will appear on the Reservation Form to
insert such requests and submit them to the hotel.
The hotel staff will do their best to accommodate
special requests. We cannot guarantee that your
requests will be granted because they are subject to
availability. |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are
quoted on a nightly basis unless otherwise
specified. SOME RATES MAY REQUIRE SPECIAL
IDENTIFICATION. Taxes and fees not included unless
otherwise specified in the detailed Rate Rules.
Extra people, children, roll-away beds and
incidentals may be subject to additional charges |
What about the special
discounts?
Many of the participating hotels offer "Special
Internet Rates" to our users. These rates offer
substantial savings. See "
What is a Special Internet Rate? " |
I should receive a
discounted rate. How do I get this?
The rates displayed are the only rates available to
this site for making reservations. These rates may
include government, corporate, or senior discounts.
You may need special documentation at check-in to
confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at
check-in without the proper identification even if
you have selected to book it online. |
Is there a waiting list for
sold out hotels?
In certain instances, Interactive Affiliate Network
can make reservations at sold out properties. Often
lodgings identified as "Special Internet Rates" are
providing sold out availability. If you want to be
placed on a waiting list, you will need to contact
the lodging directly. |
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What
happens when I make a reservation?
Reservation requests will result in a new screen
showing an Itinerary Number, which should be kept
and used with any future correspondence with
Interactive Affiliate Network. You may also be
quoted a Confirmation Number. Additionally, all
reservations will be followed up within 2 to 4 hours
with an email using the same Itinerary Number and,
if available, a Confirmation Number. |
How long will it take Interactive Affiliate
Network to respond to my reservation request?
All reservation requests will result in a new screen
showing an Itinerary Number, which should be kept
and used with any future correspondence with
Interactive Affiliate Network. Additionally, all
reservations will be followed up with an email
within 2 to 4 hours using the same Itinerary Number
with the status of your reservation. |
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to
contact us with any inquiries regarding your
request. For fastest service, please include your
"Booking Number" which you will receive after you
submit your booking. |
I don't have long to wait for a
confirmation. What can I do?
Typically, most lodging reservations are made in
real time and your confirmation should only take a
few seconds. You will be notified of the status of
your reservation within 2 to 4 hours. However, there
can be delays. In such cases, you will receive an
email from us without a confirmation number. When we
receive the confirmation number from the property,
it will be emailed to you. If there is a special
request or rate change associated with your
reservation, the request will be sent to a Customer
Care agent for processing. You may contact us
directly at
reply@travelnow.com. |
When will my reservation be at the hotel?
- Special Internet
Rates Rates:
Your name will not appear at the hotel until 72
hours before your arrival date. Rest assured, the
room is booked; however, the hotel just does not
know that you will be the person staying in it.
- "Additional
Rates":
It takes a minimum of 24 hours before your
reservation details reach the lodging's computer
system. Rest assured, the room is booked; however,
the hotel simply has not entered your details into
their system yet.
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Once I have made my reservation, will I
receive any written confirmation from the hotel?
No. The email confirmation you receive from
Interactive Affiliate Network is all you will need.
It displays your Interactive Affiliate Network
Itinerary Number, the hotel information, the rate,
confirmation number, and the hotel's cancellation
policy. |
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What is
the cancellation policy on my reservation?
When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy will be
provided in red or there
will be a link to read the cancellation policy. You
can also view the property information page to find
the cancellation policy. These policies will vary
from lodging to lodging, so you must read each one
carefully. In general, the standard increments are
that you must cancel the room(s) by 4 or 6 PM on the
arrival date, or 24, 48, or 72 hours prior to your
specified arrival; however, these are just general
guidelines and the specific policy of the property
will prevail. If you cancel before the deadline,
generally you will not be charged a penalty.
Canceling after the stated period will result in a
cancellation penalty fee. Some reservations are
non-refundable and cannot be cancelled after
booking.
Reservations of "Special Internet Rates" will apply
a cancellation fee regardless of the timeframe of
cancellation. If the cancellation is outside of the
time allotted, you may be charged for one night's
stay including tax recovery charges and service
fees. Please read the specific cancellation policy
provided for each property on the site and in any
emails regarding your reservation. |
How do I cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page.
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What is a
Vacation Rental?
A vacation rental is any suite-type lodging that has
self-catering facilities (wet bar, refrigerator,
microwave, etc.) Most vacation rentals have separate
bedrooms, fully equipped kitchens, one or more
bathrooms, washer and dryer, and sometimes a balcony
or patio. Towels and linens are provided. Daily maid
service and other hotel conveniences are usually
available.
Unlike hotels with per person pricing, there is a
set price for an entire vacation rental with a
maximum number of persons allowed. Most one-bedroom
units sleep a maximum of four using a sleeper/sofa
in the living room. Most two-bedroom vacation
rentals sleep a maximum of six, and most
three-bedroom vacation rentals sleep up to eight.
Please carefully read the vacation rental
descriptions to learn the specifics of what is
provided and how many people are allowed. |
Where do I pick up my vacation rental keys?
The email you receive confirming your reservation
for a Vacation rental will provide details as to
where and when you should pick up the keys to your
rental unit. |
What type of customer service is offered?
After submitting your reservation request, you will
be provided with an email address to use to make
inquires about your request. Our qualified and
friendly agents are available 24-hours a day, 7 days
a week, 365 days a year (including holidays) to
answer your questions. All you have to do is ask. |
I'm looking for a hotel in Los Angeles. Can
you help me?
Our reservation agents are unable to do individual
searches for clients due to our high volume of
reservations. Please use the
Lodging Search Form to identify availability and
rates at over 47,000 hotels around the world. |
Is there a hotel shuttle service to/from the
airport?
Many hotels offer shuttle service to and from the
airport. This may be listed on the Lodging
Information page. If it is offered, there may be a
charge by the hotel for this service. Vacation
rentals often do not have this type of service. |
Is parking available? Free parking?
Long-term parking?
Most hotels and vacation rentals offer free parking
to their guests, although some may charge. Long-term
parking is offered at the discretion of the property
(often in conjunction with park and fly rates). This
may be listed on the Lodging Information page. |
What if there will be more than two adults
in the room?
Most hotels allow additional guests to stay in the
rooms at a charge (usually between $5.00-$20.00 per
person). Some hotels and most vacation rentals have
a limit on how many people can stay in a room. This
may be listed on the Lodging Information page. |
Our children will be with us... do they stay
free?
Usually children under 12 years of age stay for free
in their parent's room using the existing bedding.
The age requirement differs depending on the
specific hotel's policy. This may be listed on the
Hotel Lodging page. |
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway
beds and cribs (typically at a charge- $5.00-$20.00
each). Some may have restrictions on what room types
will allow rollaway beds. This may be listed on the
Lodging Information page. If special requests are
accepted, a section will appear on the Reservation
Form to insert such requests and submit them to the
hotel or vacation rental. |
What are the directions to the hotel?
The location information of the hotel is sometimes
listed on the Lodging Information page. This can
identify the distance from the hotel to certain
landmarks or the airport. Vacation rental
reservations will have directions included in the
confirmation email. |
Is breakfast included?
Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and
donuts. It would be very rare for a Vacation rental
to provide breakfast. If included, it should be
listed on the Lodging Information page. |
What is the Interactive Affiliate Network
Refund Policy?
Interactive Affiliate Network strives to provide the
best service possible and will work on behalf of our
clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive
Affiliate Network acts only as an independent agent
to secure services of an air carrier, car rental
supplier, hotel, vacation rentals, or other travel
related supplier. Therefore, we have no control over
personnel, equipment, or operations of these
suppliers and shall not be held liable for any
inconvenience, personal injury, property damage, or
other loss incurred as a result of any wrongful
acts, omissions, or default on the part of the
suppliers. All grievances must be reported with any
and all supporting documentation to Interactive
Affiliate Network within 60 days of the mailing of
the first credit card statement showing any
discrepancies for billing and payment issues or
within 60 days after the completion of travel
services provided. |
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum
age restrictions or requirements when reserving a
room. For example, some hotels with casinos may
require you to be 21 years of age to check into a
room. Please inquire with a Customer Care Agent or
with the hotel directly. |
What if I find a lower price after booking?
Special Internet Rate hotel reservations booked
through Interactive Affiliate Network are guaranteed
to be the lowest rate. If there is a lower rate
available for the same dates and the same hotel, you
must contact us within 24 hours of booking your
"Special Internet Rate" reservation. We will either
refund you the difference or cancel the reservations
without penalty. This guarantee only applies to rate
indicated as "Special Internet Rates." It does not
apply to special events such as New Years and the
Super Bowl. To learn more or to claim a guarantee,
Click here. |
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